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Customer Interaction Center

Efficient and personalized communication platforms for profitable customer relationship management

The increase of services provided to customers throughout a company’s value chain results in an increase in the requirements of customer relationship management. It is necessary to integrate the various means of communication and improve customer service. This can be achieved with an optimized use of IT resources. Deploying a customer interaction center (CIC), which integrates all the required communication channels with the customer is crucial. Apart from the traditional communication channels, such as phone, fax, letter, and email, you can also integrate social media channels. With their CIC, companies can make targeted use of the various interaction channels according to their profitability, which creates optimum transparency in customer communications across all departments.

Our approach to an innovative and efficient CIC allows enables to optimally meet the identified challenges. Our consultants assist you not only with the analysis and conception, but also with the implementation of IT solutions to support the processes and workflows in the CIC. We offer the implementation of an one-face-to-the-customer strategy and thereby increasing your productivity through intuitive user interfaces and usability optimization. With service packages tailored to the specific requirements of your line of business, our experts can solve your problems and challenges and bring your customer relationship management back on track on take or take it to the next level.

  • Complete view of customers for all types of communication by merging information

  • Integrated service processes for implementing one-face-to-the-customer strategies

  • Integration of social media channels in the CIC

  • Gains in productivity through intuitive user interfaces and usability optimizations

  • Analysis and monitoring of service-level agreements

Martin Taferner

+43 1 339 520 311 850