Use of Internet Explorer 6/7/8

You are using an old version of the Internet Explorer that is no longer supported. Please use a newer browser version. If you are missing the rights to do so, you can also enhance your Internet Explorer by installing the add-on called Google Chrome Frame. The extension allows you to display web pages that are no longer support by Internet Explorer. You can download the add-on here.


FI/CO Application Management

Functional and technical support post go-live

The daily usage of a technical application does not only require a one-time implementation. Just as crucial are the continuous maintenance and service as well as a required realization of change requests or further adjustments when necessary. In the area of SAP FI/CO these are mainly legal and organizational changes. They concern the system landscape and thus also include professional and technical innovations within the applications. Often, the biggest challenge is the accurate transition of the specialized requirements to the technical realization.


Consequently, an essential success factor for the application management is guaranteeing the mutual understanding between the business unit and the IT. This is the only way in which requirements can be interpreted correctly and implemented in a technically precise way. Besides widening the perspective, this approach also bridges linguistic, regional and cultural distances.


In the area of application management ConVista has experienced consultants at its disposal who among technical also possess the necessary specialized competences. Thus, in addition to the ongoing system maintenance and error remedy, we answer our customers’ questions regarding the technical implementation options. We assess the alternatives and subsequently make recommendations.


Our methodical approach is adjusted to the individual needs of our clients. We use already existing ticket systems, establish customer-built communication channels, have a permanent support team or adapt to the support period needed. If necessary, we also function as experts in the background instead of solely remedying errors. Our service portfolio reaches from the service design to a continuous service improvement.

 

  • Support team with business and technical competence for the support in day-to-day operations
  • Orientation towards standard best practices
  • Discharging the department by providing support from creating concepts for specific requirements to implementing customizing activities 
  • Conceptual support when optimizing and extending the existing application
  • Integration into existing ticket and documentation systems
  • Service level agreements: support level (service hour standard, high availability times), periods of availability, communication channels (ticket, mail)
  • Organization capacity planning, transfer of knowledge
  • Performance supervision, adjustment of system authorizations
  • User training and coaching
  • Linguistically, regionally and culturally “near“
  • Qualified service desk

Ulrich Leitner

+43 1 339 520 311 818